Straight Answers
Frequently Asked Questions
We're Answering Questions we Hear from Local Homeowners
Straight Answers
Questions We Get Asked
Is there a cost for the estimate?
No. Every estimate is free. Give us a call or send us a request (link to the form) and we'll get a certified arborist out to your property to take a look.
How long does it take to get an estimate?
Most homeowners get theirs within a week.
How do I pay?
We send an invoice electronically the day after the service is performed. Payment is due within 15 days from invoice date. You can pay by cash, check or card. If you choose to pay by credit or debit card, a 3.5% processing fee will be automatically added to your bill. Checks can be made out to JCE Tree Service LLC. Unpaid invoices incur a 1.5% late fee each month.
How long is the price quote good for?
We hold our price for a full year, unless the owner's put a different timeframe in writing.
Once I approve a job, when will it actually get done?
Most jobs get done within four weeks, though it can run longer depending on the season and what's ahead of yours on the schedule. Some tree work can only be done during certain seasons. For example, oak trees can only be pruned in the winter. Large removals sometimes cannot be done when the ground is still soft. If you're working against a deadline, just tell us when you call, or when we're out doing your estimate. We can usually accommodate that if we know ahead of time.
Are you insured?
JCE Tree Service is fully insured and licensed, with general liability and workers' comp coverage. We're happy to show you proof if needed. Just ask!
Do I need a permit to remove a tree in WI or MN?
Most private removals don't need a permit in either state, but it depends on your specific city, township, or county. Permits are more likely if your property is near a lake, river, or wetland — which applies to a lot of homes along the St. Croix — within a road right-of-way, or if your municipality protects certain species or larger trees. We'll flag it during your estimate if your property falls into one of those categories.
What happens if something gets damaged on my property?
We plan every job, train our crew, and purchase cutting edge equipment specifically to avoid this. In the rare case something does happen, we're fully insured and we'll make it right. Just talk to us and we'll walk you through it.
Are there grants or assistance programs for removing dead ash trees?
There are no grants available to homeowners in WI or MN.
Will you help document damage for an insurance claim?
Yes. We document the damage and the work as we go, and can help you put together what you need for your insurance claim once the job is done.
Is stump grinding included, or extra?
Stump grinding is priced separately from removal. Just mention it during your estimate and we'll include it in your quote.
What happens to the wood — can I keep it?
Yes — just ask. We're happy to chip it into wood chips or cut it into rounds and leave it on-site as firewood instead of hauling it away.
Ready for a personalized estimate of your trees?
An arborist comes out, walks your property, and provides you an estimate. No cost to you.